Tell us who to call and what needs to be put on the record.

Claim Lane places the call, discloses that it is an AI calling assistant at your instruction, asks the questions you provide, and returns an accessible result page containing the documented outcome, a structured summary, any reference numbers supplied, and the available source record, which may be an audio recording, transcript, or detailed call log. No individual component is guaranteed when unavailable because of consent, refusal, destination policy, or technical limitations.

Usable result or refund.

What you get back

—Documented outcome
—Structured summary
—Any reference numbers supplied
—Available source record: audio recording, transcript, or detailed call log
—Named department or representative when provided
—Unanswered questions
—Next useful move

No individual component is guaranteed. Availability depends on consent, refusal, destination policy, and technical conditions at the time of the call.

One price. One documented inquiry.

$39one-time

One documented administrative inquiry. You receive the documented outcome, structured summary, any reference numbers supplied, and the available source record, which may be an audio recording, transcript, or detailed call log.

Secured by Stripe · One-time, no subscription · Usable result or refund

One Record Call order may include multiple connection attempts to complete one documented inquiry.

Refund policy For refund purposes, Claim Lane distinguishes among: (a) meaningful administrative engagement or substantive refusal that produces a usable result; (b) immediate refusal to engage with an AI caller; (c) refusal based on recording consent; and (d) technical failure to reach a human or complete the IVR path. Category (a) is chargeable. Categories (b), (c), and (d) receive either one alternate attempt at no additional cost or a refund, as determined by Claim Lane based on the failure mode.

Step 1 — Who you are

Your email (where we send the result)

Used only to send back the result. Not added to any list.

Your name as it appears on the account

Claim Lane is currently for patients and members using their own information. Third-party requests are not supported.

I am the patient or member requesting this call.

I confirm that I am the patient/member requesting this call and that the information I provide belongs to me. I understand that using Claim Lane to access another person's health information without permission is prohibited.

Step 2 — Accessibility framing

Standard documented call

The agent discloses that it is an AI calling assistant and asks the destination to continue. Claim Lane seeks to create a recorded call artifact when recording is lawful, consent has been obtained where required, and recording is technically available. If lawful recording cannot proceed, the call may end or may produce a detailed call log where legally and technically supported.

Accessibility accommodation call

Choose this only if you want the agent to state that the call is being placed as an accessibility accommodation because you cannot make the call directly.

Not sure / use standard framing

Select if you do not know which framing fits your situation. The agent will use the standard disclosure and note your uncertainty in the record.

Most calls use the standard disclosure. Choose accessibility only if you want the call framed that way.

Verbal authorization wall Some destinations require the member to be on the line before they will share benefit or claim information. The agent will offer the verbal authorization you confirmed in Step 1, but if the destination insists on speaking with the member directly, that documented barrier may be the delivered record. You may want to be available for a callback if the destination requests it.

Disclosure the agent will use on the call

Step 3 — What call to make

Type of call

Call the insurer to ask the documented status of a prior authorization request.

Carrier (optional)

Who you are calling (label)

A short label so you know which call this is when you get the result.

Phone number to call

U.S. number, with country code. We'll normalize formatting.

What do you need placed on the record? (the actual questions, in plain language)

Write it like you would text a friend. You do not need to know the department name or the exact insurance term. Example: "Ask whether they received the provider records request, whether a control number exists, and what the next step is."

One line of context (optional)

Member or subscriber ID

Patient date of birth

Used only for this call and artifact workflow. Not shared with Stripe. Do not enter identifiers that are not needed for the call.

Subscription active

Step 4 — Confirm before purchase

Before purchasing, please confirm:

Your purchase covers one documented administrative inquiry. What comes back is a usable result: an accessible result page containing the documented outcome, a structured summary, any reference numbers supplied, and the available source record, which may be an audio recording, transcript, or detailed call log. No individual component is guaranteed. That result is the product, not a guarantee of resolution. Results not guaranteed.

I understand that I am purchasing a documented call attempt and resulting administrative record, not a guaranteed answer, approval, escalation, or outcome. I understand that if an agent refuses to speak with the automated assistant, or if identity verification prevents the call from continuing, the documented refusal or barrier may be the delivered record. This is not legal, medical, or insurance advice. The call is an administrative record-building service. I consent to have Claim Lane place an outbound call to the destination I provided on my behalf. Authorization is required to provide the Record Call you request. It is not required to use the free Record Check or any unrelated service. I can revoke it at any time by emailing support@lane.claims. I authorize Claim Lane's calling assistant to receive information about my benefits and claims on my behalf. This authorization is recorded and timestamped.

Text updates (optional)

We always email you the result. If you want, we can also text you when the call is placed and when it is done. Email stays your primary channel either way.

Your mobile number (for texts) Text me status updates at the mobile number above. Message and data rates may apply. Consent to texts is not a condition of purchase, and I can stop them any time by replying STOP.

One documented Record Call. The available source record (audio recording, transcript, or detailed call log), a structured summary, and any reference numbers provided by the destination are included. Identifiers are redacted by default in text, though spoken identifiers may remain in the audio. If we reach a person and they refuse to answer the question, you get the documented refusal. If we cannot reach a person at all, you get your money back. If your request cannot be handled safely as one focused administrative call, we may decline it and refund the purchase rather than place a low-quality call.

Price shown before checkout. No guarantee of coverage or approval.