Privacy & Data Handling
Last updated: March 2026
What this service is
Claim Lane is an educational tool that provides structured analysis of insurance denial and access failure patterns. It generates administrative and regulatory pathway information — not legal advice, not medical advice, and not claims filing on your behalf.
What information we collect
When you use Claim Lane, you may enter details about your insurance situation. Here is what we store and what we do not:
Stored in our database:
- Your messages to the tool (used for case continuity within your session)
- Claim Lane's structured analysis responses (flags, templates, action items)
- Detected condition and insurer names (for case tracking)
- Case summaries generated by the AI
Sent to our AI provider (OpenAI) for processing:
- Your messages are sent to OpenAI's API to generate the analysis
- OpenAI's API data usage policy applies to these transmissions
Not stored or collected:
- Your real name (unless you include it in your messages)
- Your insurance member ID (unless you include it in your messages)
- Medical records, diagnoses, or clinical documents
- We do not create user accounts — access is via session token only
Important: health information you enter
Do not enter your insurance member ID, Social Security number, date of birth, or other direct personal identifiers into Claim Lane. The system does not need this information to analyze your case. It works from the pattern of what happened — not your identity.
If you have already entered identifying information, you can delete your case data at any time (see below).
HIPAA notice
This service is an educational and administrative guidance tool. It is not a covered entity or business associate under HIPAA. We do not provide healthcare, process insurance claims, or maintain medical records.
However, we take the privacy of your information seriously and implement the following protections:
- All data transmitted to and from Claim Lane is encrypted in transit (HTTPS/TLS)
- Case data is associated with anonymous session tokens, not personal accounts
- You can delete all your case data at any time
- We do not sell, share, or use your case data for advertising
- Case data is used only to provide the service and to improve the system's accuracy (anonymized patterns only)
Your data rights
You can exercise these rights at any time:
- Delete a single case: From My Cases, delete any individual case and all associated analysis
- Delete all data: Use the "Delete All My Data" option below to permanently remove all cases, messages, and analysis associated with your session
- Data is deleted immediately — there is no recovery after deletion
Third-party services
- OpenAI: Your messages are processed by OpenAI's API to generate analysis. OpenAI's data usage policies apply. We use their API endpoint, not the consumer ChatGPT product.
- Stripe: Payment processing is handled by Stripe. We do not store your payment card details. Stripe's privacy policy applies to payment data.
- Replit: The application is hosted on Replit's infrastructure. Replit's terms of service and privacy policy apply to the hosting environment.
Contact
For privacy questions, data deletion requests, or any other inquiries, email us at support@coverageclarity.com. We respond to all requests within 2 business days.
This privacy policy may be updated as the service evolves. Founding beta members will be notified of material changes.