Terms & Refund Policy

Last updated: March 2026

What Claim Lane is

Claim Lane is an educational tool that provides structured analysis of health insurance denial and access failure patterns. It identifies administrative and regulatory pathways — including appeal procedures, external review rights, and complaint filing options — and generates written guidance documents you can use when navigating your insurer.

Claim Lane does not provide legal advice, medical advice, or clinical guidance. It does not represent you, file claims on your behalf, or guarantee any outcome with an insurer. Use of this tool does not create an attorney-client relationship.

Regulatory timelines, plan-type applicability, and procedural requirements cited in Claim Lane outputs represent general federal and state frameworks. Specific applicability depends on your plan type, state of residence, and individual circumstances. Consult a licensed professional before taking legal action.

Purchase & billing

Payment is processed securely by Stripe. Claim Lane does not store your card details. Stripe's privacy policy applies to payment data.

Refund & dispute policy

Because Claim Lane delivers digital access immediately upon payment, all purchases are generally final. However, we handle billing errors and purchase problems on a case-by-case basis.

• If you were charged in error — contact us at support@coverageclarity.com within 7 days of your purchase date. Include the email address used at checkout and a brief description of the issue. We will investigate and respond within 2 business days.
• If you have a problem with your purchase — please contact support before initiating a chargeback or payment dispute. Contacting us first allows us to resolve the issue faster than a formal dispute process. Your Stripe chargeback rights are not waived by this policy.
• Claim Lane Dossier reports — refund requests for completed dossier reports are evaluated on a case-by-case basis depending on delivery status.

Cancellation

Claim Lane is a one-time purchase. There is no recurring subscription and no cancellation process is required. If you purchased access and no longer wish to use the service, simply stop using it — you will not be charged again.

Limitation of responsibility

Claim Lane provides educational and administrative guidance only. We make no representation that any appeal, complaint, or regulatory filing will result in a favorable outcome. Insurer responses, regulatory agency decisions, and external review outcomes are outside our control.

To the maximum extent permitted by applicable law, Claim Lane's liability is limited to the amount you paid for the service.

Contact & support

For billing questions, refund requests, or general support:

We aim to respond to all support inquiries within 2 business days. For privacy and data questions, see our Privacy & Data Handling page.