Claim Lane — For Partners
For organizations
This page is for organizations. If you are a patient or member, start with the free Record Check. Record Calls are currently in limited testing and not open for public purchase.
Current status: exploratory partner development. This page is a planning conversation, not a live product offering.
The administrative record problem, at scale.
The Record Call is in limited testing for individual users. An organization deploying it for hundreds of members, clients, or beneficiaries at once is another direction we are exploring. This page is the beginning of that conversation.
Claim Lane is not only a call layer. It is a routing-informed evidence layer. Payer systems may show the route. Calls, portal messages, and written requests create the record when the route is blocked, unclear, or disputed. Partner deployments use Claim Lane to identify the missing administrative fact, choose the right channel, and preserve what happens next.
If you represent an organization with a documented call volume problem, tell us about it.
Who this is for
Partner use cases we are exploring
The administrative-record problem shows up in different shapes depending on who is absorbing it. Here is how we frame it for each.
Your clients face the longest, least-answerable calls in the system: carrier authorizations, regulator complaint queues, provider-availability verification for complex conditions. Staff time absorbs that volume. Claim Lane can place those calls at scale and return structured records your team can act on.
Employees with chronic conditions or active appeals spend hours on insurer and provider phone queues during work hours. That time has a cost. Claim Lane turns those calls into structured artifacts employees can use for appeals without spending hours navigating hold systems.
Benefits verification, prior-auth status, step-therapy and accumulator calls happen repeatedly for the same patient across a care episode. A documented call record at each step reduces rework and creates an audit trail when disputes arise.
An insurer's failure to answer a specific question on a specific date is often the evidence. A documented call that captures the non-answer — the rep who could not name an in-network provider, the authorization desk that could not state who had reviewed the file — is the kind of record that a legal or appeal team can use.
What is in build
Models we are actively designing
We are not committing to pricing here. We are designing these surfaces now and need organizations to shape them before we build.
Express interest
Tell us about your organization
We will respond within 2 business days. No sales motion, no pitch deck. We want to understand the problem you are trying to solve before we describe what we can build.
No commitment on either side. We read every submission and reply personally.
Received. We will be in touch within 2 business days. If your situation is time-sensitive, email us directly at support@lane.claims.